Terms of service

Distance Sales Agreement

1. Parties

Seller

  • Name: Fatma Küçüker (trade name: Lumela Atelier)
  • Address: Efirli Mah. Efirli Yalı Sk. No: 6/3 İç Kapı No: 1 Perşembe / Ordu, Türkiye
  • Tax office / Tax ID: Köprübaşı Tax Office / 6040013712
  • MERSIS no: 0385199345900001
  • Email: info@lumelaatelier.com
  • Website: lumelaatelier.com

Buyer

The person who places an order on lumelaatelier.com. The Buyer's name, delivery address, phone number and email are the details entered by the Buyer when placing the order.

By confirming the order, the Buyer accepts that they are obliged to pay the order price and any additional charges such as shipping and taxes, and confirms that they have been informed of this.

2. Definitions

  • Law: Turkish Consumer Protection Law No. 6502
  • Regulation: Turkish Distance Contracts Regulation
  • Site: the Seller's website, lumelaatelier.com
  • Agreement: this Distance Sales Agreement between the Seller and the Buyer
  • Goods: the movable items subject to the order

3. Subject

This Agreement sets out the rights and obligations of the parties regarding the sale and delivery of the products ordered by the Buyer on the Site, in accordance with Law No. 6502 and the Regulation.

4. Products and prices

4.1. Main features. The type, material, colour, size and quantity of each product are shown on its product page on the Site. The Seller's products are made of 925 sterling silver; the plating and stone details on the product page apply.

4.2. Prices. Prices on the Site are sales prices in euros (EUR) and US dollars (USD). Prices are valid until updated or changed. Prices announced for a limited period are valid until the end of that period.

4.3. Taxes and payment. The product price, shipping fee and any applicable taxes are shown at checkout. Payment by credit or debit card is processed through iyzico and/or other secure payment providers. Buyers in Türkiye pay through iyzico. The Seller does not see or store card details.

5. General provisions

5.1. Pre-contractual information. The Buyer confirms that they have read the main features, sales price, payment method and delivery information on the Site and have confirmed them electronically.

5.2. Preparation and delivery time. Orders are shipped within 2 business days after payment is confirmed. Delivery time varies by courier and destination; the estimated delivery time is given in the order confirmation. In any case, delivery will not take longer than 30 days from the order date.

5.3. Delivery. Products are sent to the delivery address given by the Buyer through a contracted courier. The Buyer should inspect the package on delivery and, if there is damage or signs of tampering, ask the courier to record it in writing.

5.4. Incorrect address. The Buyer is responsible for delays and extra shipping costs caused by an incomplete or incorrect address.

5.5. Stock. If a product is out of stock, the Seller will inform the Buyer and refund the amount paid within 14 days at the latest.

6. Right of withdrawal

The Buyer may withdraw from this Agreement within 14 days of receiving the product, without giving any reason and without penalty. The right is exercised by notifying the Seller in writing (by email to info@lumelaatelier.com) within this period.

In case of withdrawal:

  • The product must be returned unused, in resalable condition, in its original packaging with the invoice or order details and any accessories.
  • The Buyer must send the product back within 10 days of the withdrawal notice.
  • The Seller refunds the payment within 14 days of receiving the returned product, using the payment method the Buyer used.
  • The Buyer bears the return shipping cost when withdrawing under this section. For damaged or incorrect products, the Seller bears the return shipping cost.

7. Products excluded from the right of withdrawal

Under the Regulation, the right of withdrawal cannot be used for certain goods:

  • The products currently offered on the Site are not within this scope; the right of withdrawal applies to all of them.
  • If personalised products, or products that cannot be returned for hygiene reasons, are offered in the future, this will be stated on the relevant product page.

8. Damaged or incorrect products

If a product is damaged in transit, missing, or different from what was ordered, the Buyer must notify the Seller within 7 days of delivery with photos, by email to info@lumelaatelier.com. The Seller will replace the product or refund its price; in this case the Seller pays shipping for the return and the replacement. Legal rights relating to manufacturing defects remain reserved under applicable consumer law.

9. Default

If the Buyer pays by credit card and defaults, the Buyer accepts that they will pay interest under their card agreement with the issuing bank and will be responsible to the bank.

10. Orders outside Türkiye

For orders shipped outside Türkiye, the destination country's customs duties, import VAT and similar charges may apply. If these are collected at checkout, they are shown in the order summary; otherwise they are payable by the Buyer on delivery. Mandatory consumer protection rules of the Buyer's country of habitual residence remain reserved.

11. Dispute resolution

Disputes arising from this Agreement may be brought before the Consumer Arbitration Committees or Consumer Courts, within the monetary limits announced each year by the Turkish Ministry of Trade. Buyers outside Türkiye may also use the dispute procedures available to them in their country of residence.

12. Entry into force

The Buyer is deemed to have accepted all terms of this Agreement when payment for the order is completed on the Site. The Seller sends a copy of the Agreement to the Buyer by email together with the order confirmation.